Your Trusted Partner for Textile Support

Welcome to Shinwa Senshoku Co., Ltd.'s dedicated support center. We are committed to providing you with comprehensive assistance. Here, you can effortlessly find answers to your questions, access detailed resources for fabric care, and connect directly with our experienced team for any help you may need regarding our exquisite textiles and specialized services.

Frequently Asked Questions

General Inquiries

Shinwa Senshoku Co., Ltd. is a venerable institution in the world of high-quality textile manufacturing, steeped in the rich traditions of Kyoto craftsmanship yet forward-thinking in its approach. Our expertise spans the entire lifecycle of textile creation. This begins with inspired and innovative fabric design, where our creative teams translate visions into tangible patterns and textures. We then move to the meticulous art of weaving, employing both time-honored techniques and modern loom technology to achieve diverse fabric structures. Our dyeing and finishing processes are legendary, known for their precision, color vibrancy, and ability to impart unique characteristics to each textile. A significant part of our work involves custom textile development, collaborating closely with clients to create bespoke fabrics that perfectly match their specific aesthetic and functional requirements. Furthermore, we serve as a reliable partner for wholesale fabric supply, catering to businesses that demand consistent quality and timely delivery. Underlying all our operations is an unwavering commitment to rigorous quality control, ensuring every meter of fabric that leaves our facility meets the highest Japanese standards. Increasingly, we are focusing on sustainable fabric production, exploring and implementing eco-friendly materials and processes to minimize our environmental footprint and contribute to a healthier planet. We pride ourselves on this holistic capability, offering a seamless journey from concept to finished textile.

Our main office and primary production facilities are proudly situated in the historic heart of Japan's textile industry, at 99-1 Motoseiganji-cho, Kamigyo-ku, Kyoto, Kyoto Prefecture, with the postal code 602-8004, Japan. This location in Kyoto allows us to draw inspiration from centuries of artistic heritage while contributing to its vibrant future.

Our dedicated customer support team is available to assist you from Monday through Friday, between the hours of 9:00 AM and 5:00 PM Japan Standard Time (JST). We strive to respond to all inquiries promptly within these hours.

Products & Services

Yes, indeed. Custom textile development is one of our core strengths and passions. We thrive on collaborating with designers, brands, and innovators to bring unique fabric visions to life. Please reach out to us with your specific requirements, including desired materials, weave structures, color palettes, performance characteristics, and application. Our experienced team will gladly discuss your project in detail and guide you through our development process. You can initiate this conversation via the contact form in the 'Contact Us' section or by sending an email to our specialist team.

Absolutely. Shinwa Senshoku is well-equipped to handle wholesale fabric supply for businesses of various scales. We offer a diverse range of our signature textiles, as well as opportunities for bulk custom orders. To learn more about our wholesale program, including minimum order quantities (MOQs), tiered pricing structures, available stock, and lead times, please contact our dedicated sales department. They will provide you with all the necessary information and assist you in setting up a wholesale account.

Shinwa Senshoku is deeply committed to advancing sustainable practices within the textile industry. We offer an expanding collection of eco-friendly fabric options. This includes textiles made from certified organic materials like cotton and linen, innovative fabrics utilizing recycled fibers (such as recycled polyester or regenerated cellulose), and materials produced using low-impact dyeing and finishing processes designed to minimize water consumption and chemical use. We are continually researching and integrating new sustainable technologies. Please contact our team to discuss your specific sustainability goals and to receive information on our current sustainable collection and certifications.

Ordering & Shipping

For placing wholesale orders or initiating a custom fabric development project, we encourage you to connect directly with our dedicated sales and client relations team. You can reach them via email at info@<?php echo $_SERVER['HTTP_HOST']; ?> or by calling our main office line. Our team will provide personalized assistance, guiding you through product selection, customization options, quotation, and the complete order fulfillment process to ensure a smooth and satisfactory experience.

Shipping times are influenced by several factors, including the complexity and volume of your order (especially for custom developments), current production schedules, and the final destination. For in-stock items, dispatch is typically quicker. For custom or large wholesale orders, we will provide you with a detailed estimated production and delivery window upon order confirmation. If you have specific deadlines or urgent requirements, please communicate these to our team when placing your order, and we will do our utmost to accommodate your needs.

Yes, Shinwa Senshoku proudly serves a global clientele and ships internationally to most countries. Shipping costs, customs duties (if applicable), and delivery timeframes will naturally vary depending on the destination country and the chosen shipping carrier. We can provide you with a comprehensive shipping quote, including estimated transit times, once your order details and delivery address are finalized. We work with reliable logistics partners to ensure your textiles arrive safely and efficiently.

Fabric Care & Quality

The specific care instructions for your textile will depend significantly on its fiber content, weave structure, and any special finishes applied. For delicate materials such as pure silk, intricate traditional weaves (like Nishijin-ori), or fabrics with sensitive dyes, we generally recommend professional dry cleaning by a cleaner experienced with fine textiles. If hand washing is considered, it must be done with extreme care. For comprehensive advice, please refer to our detailed 'Fabric Care Guides' section on this support hub. If your fabric came with a specific care label or information sheet, that should always take precedence.

At Shinwa Senshoku, quality is not just a checkpoint; it's an integral part of our manufacturing DNA. We implement stringent quality control measures at every critical stage of the production process. This begins with the careful selection and inspection of raw materials (fibers and yarns). Throughout weaving, dyeing, printing, and finishing, our skilled technicians and automated systems monitor for consistency and adherence to specifications. Before any fabric is dispatched, it undergoes a final, meticulous inspection to ensure it meets the highest standards of Japanese craftsmanship for which we are known. This includes checks for color accuracy, weave integrity, dimensional stability, and any potential imperfections. Our goal is to deliver textiles that delight our customers and stand the test of time.

Fabric Care & Maintenance Guides

Proper care is essential to extend the life, preserve the beauty, and maintain the integrity of your Shinwa Senshoku textiles. Our fabrics are crafted with meticulous attention to detail, and following these guidelines will help you enjoy them for years to come. Always check for specific product information or care labels if provided with your textile, as those instructions supersede these general guides.

Silk fabric icon

Silk Textiles

  • Professional dry cleaning is highly recommended for most silk garments and decorative items to maintain their luster and structure.
  • If hand washing is absolutely necessary, use cool or lukewarm water with a very mild, pH-neutral detergent specifically formulated for silk or delicates.
  • Avoid soaking for extended periods. Gently agitate, then rinse thoroughly in cool water.
  • Do not wring, twist, or scrub the fabric, as this can damage the delicate fibers. Gently squeeze out excess water.
  • Lay flat on a clean towel or hang to air dry in a shaded area, away from direct sunlight and heat sources, which can cause fading or weakening.
  • Iron on a low (silk) setting, preferably on the reverse side of the fabric while it is still slightly damp. Use a press cloth to prevent shine.
Cotton and linen fabric icon

Cotton & Linen Textiles

  • Most cotton and linen fabrics can be machine washed in cold or lukewarm water with similar colors. Use a gentle cycle.
  • Employ a mild, eco-friendly detergent. Avoid chlorine bleach unless the fabric is white and bleach-safe.
  • Tumble dry on a low heat setting or, preferably, hang to air dry to minimize shrinkage and extend fabric life. Remove promptly from the dryer to reduce wrinkling.
  • Iron on a medium to high setting (cotton/linen setting) while the fabric is still slightly damp for the best results and easiest wrinkle removal.
  • Dark colored cottons and linens may benefit from being washed inside out to preserve color vibrancy.
Wool fabric icon

Wool Textiles

  • Many wool items are best dry cleaned, especially tailored garments or fine knits. Always check the care label.
  • If hand washing, use cool or tepid water and a specialized wool detergent (e.g., Eucalan or Woolite).
  • Soak for a few minutes without excessive agitation, which can cause felting. Gently squeeze the suds through the fabric.
  • Rinse thoroughly with cool water until clear. Do not wring or twist.
  • Carefully press out excess water by rolling the item in a clean towel. Reshape the garment to its original dimensions.
  • Lay flat to dry on a clean surface or drying rack, away from direct heat and sunlight. Avoid hanging, as this can cause stretching.
  • Store wool items folded in a cool, dry place. Use cedar blocks or lavender sachets to deter moths.
Synthetic fabric icon

Synthetic & Blended Fabrics

  • Care for synthetic (e.g., polyester, nylon, acrylic) and blended fabrics can vary widely, so always refer to the specific care label first.
  • Generally, many are machine washable in cool or warm water on a gentle or permanent press cycle.
  • Use a mild detergent. Fabric softeners can be used if desired, but avoid them on performance fabrics as they can reduce wicking properties.
  • Tumble dry on a low heat setting or air dry. High heat can damage or melt some synthetic fibers.
  • If ironing is necessary, use a low heat setting and iron quickly. A press cloth can prevent shine or melting.
  • Some synthetics are prone to static cling; using a dryer sheet or anti-static spray can help.

Support for Your Valued Orders

Organized stacks of finished textiles ready for shipping, symbolizing order fulfillment and meticulous care.

We understand that timely and accurate information regarding your order is crucial. Whether you have a query about an existing order's status, need to discuss a modification, or have any other concerns, our team is ready to assist. To help us serve you most efficiently, please have the following details ready when you contact us, or include them in your message if using our contact form:

Providing these details upfront will enable our support specialists to quickly access your order information and provide a faster, more accurate response. We appreciate your cooperation and look forward to assisting you.

Submit Order Inquiry

Get in Touch with Our Support Team

We are dedicated to providing you with exceptional support. Whether you have a question about our fabrics, need assistance with an order, or wish to discuss a custom project, our team is here to help. Please use the form below for your inquiries, or feel free to reach out to us directly via phone or email during our business hours. We aim to respond to all queries with the diligence and care that define Shinwa Senshoku.

Send Us a Message

Direct Contact Information

Phone: +81-75-555-1234

Email: info@<?php echo $_SERVER['HTTP_HOST']; ?>

Address:

Shinwa Senshoku Co., Ltd.
99-1 Motoseiganji-cho, Kamigyo-ku
Kyoto, Kyoto Prefecture, 602-8004
Japan

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM JST

Our Location

Visit us in the historic Kamigyo-ku district of Kyoto.

Shinwa Senshoku Co., Ltd. Company Logo

About Shinwa Senshoku Co., Ltd.

Nestled in the heart of Kyoto, a city renowned for its profound artistic traditions and textile heritage, Shinwa Senshoku Co., Ltd. stands as a beacon of Japanese craftsmanship and innovation in the world of textile manufacturing. With a legacy meticulously woven over sixty years, our company was founded on the unwavering principles of quality, precision, and an enduring passion for the art of fabric creation. We honor the centuries-old techniques passed down through generations of Kyoto artisans, seamlessly blending them with cutting-edge technologies to produce textiles of unparalleled beauty and performance. Our journey began with a humble aspiration: to share the unique aesthetic and tactile richness of Japanese fabrics with the world. This vision continues to guide us today.

At Shinwa Senshoku, every thread tells a story of dedication. Our comprehensive manufacturing process, from initial concept and intricate fabric design to traditional weaving, expert dyeing, and sophisticated finishing, is managed with an exceptional eye for detail. We believe that true quality lies not only in the final product but also in the journey it takes. Therefore, we meticulously source our raw materials, ensuring they meet our stringent standards for both excellence and environmental responsibility. Sustainability is not merely a buzzword for us; it is a core tenet of our philosophy, reflected in our ongoing efforts to adopt eco-conscious practices, reduce waste, and develop greener textile solutions.

Our mission extends beyond the creation of exquisite fabrics. We strive to build lasting partnerships with our clients, offering them not just products, but comprehensive solutions tailored to their unique needs. This customer-centric approach is mirrored in our dedicated support services, ensuring that every interaction with Shinwa Senshoku is as refined and satisfying as our textiles themselves. We are committed to fostering innovation within our industry, constantly exploring new materials, techniques, and designs to push the boundaries of textile artistry. Our team of skilled designers, engineers, and craftspeople work in synergy, their collective expertise fueling our creative endeavors. We take immense pride in contributing to the vibrant tapestry of global design, supplying fabrics that inspire creators and adorn spaces with elegance and character. Ultimately, Shinwa Senshoku is more than a textile manufacturer; we are custodians of a rich cultural legacy and passionate innovators shaping the future of fabric.

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